P.O. Box 2

Boroko

National Capital District

Papua New Guinea

Phone: (675) 300 3714

Fax: (675) 325 6145

Frequently Asked Questions

How do I send mail?

In sending your mail, it is essential that certain postal requirements be complied with. The mail that has an accurate Box number and a proper address makes it easier and faster for us to process it. Therefore, before sending your mail, check if your mail has:

1. The intended enclosure and is properly sealed.
2. The complete name of the addressee.
3. The correct P.O. Box number, Province town and city.
4. If sending mail overseas, the country, street, zip code etc..
5. Your return address.
6. The correct postage. Example of a properly addressed and coded mail. If your mail is already in its proper order, visit your nearest Post Office and post your mail in the designated mailing slots. Generally, most Post Offices have separate mailing slots for Domestic and International Mail.

How does Post PNG deliver my mail?

Our mission is to provide you with daily mail services and our main responsibility is to deliver this service as efficiently as possible.

The mail you send will undergo certain processes before reaching the addressee. It is, therefore, quite important that you know how your mail is delivered.

Mail posted in mailing slots in Post Offices are collected as soon as they are posted.

Mail collected are either sent direct or through our Distribution Centres for sorting before they are sent to destination Post Offices for delivery.

Those transported by ship from foreign countries are processed and sorted out at our Mail Centres before they are sent to destination Post Offices for delivery.

The Post Office in your area will then distribute your mail to the address indicated on the mail envelope through private box, lock mail bag or private mail bag service depending on which bag or box you hold. For example, if the addressee is a Box holder, the mail will be directly posted in the designated Box located in the Post Office.

What are the mail requirements within PNG?

Letter - is any envelope article of convenient shape or size. Such articles are given first class treatment and are conveyed by air or the quickest means. Maximum weight - 500 grams.

Packet - is any article other than enveloped or convenient shape or size.

You may choose surface (i.e. transmission by road or sea) or air charges to suit your needs. Maximum weight - 500 grams.

Parcel- is any package that weighs more then 500 grams and is to be sent by surface or air conveyance transport. Maximum weight - 25kgs.

Freight - is any article that has weights exceeding 25kg.

Compensation - Postage charges do not include provision for compensation against loss or damage. If compensation is required please refer to our security mail services.

Size Limits - Surface Parcels and Air Parcels, 1 metre for any one dimension; 2 metres for the sum of the length and the greatest girth.

What are the international mail requirements?

Letters and Postcards - any personal communication of convenient size. Maximum weight 2kgs.

Small Packets - Any article containing dutiable or non-dutiable goods. Maximum weight is 500 grams.

Printed Papers and Books - Printed papers and small packets must be packed so that they can be opened for postal inspection. The cover must be endorsed "Printed Papers". Maximum weight 5kgs.

 International Parcel Post - Some countries do not permit the enclosure of letters in parcels, The normal maximum weight limit is 20kgs, but some countries have lower weight limits.

Check at your Post Office for restrictions on size, weight, insurance and contents applicable to individual overseas countries.

 Compensation is not normally covered under the ordinary post, if required, see our Security Mail Services (e.g. Insured Parcel Post)

What items are prohibited from being sent through mail?

National and International Safety regulations mean there are certain substances which must not be sent through the post.

Generally, these substances are explosives, flammable, radio active or dangerous in some way. If in doubt please ask at the Post Office near you.

The following items are prohibited from being sent through mail:

• Explosives - Ammunition, fireworks, blasting caps, igniters, fuses, flares.
• Flammable Liquids - Gasoline, alcohol, paints thinners, vanishes, flammable solvents, which ignite spontaneously in air.
• Flammable Solids - Matches, metallic magnesium, zinc powder, cellulose nitrate film.
• Corrosives - Corrosive cleaning liquids, rust remover, nitric acid, mercury, battery fluid.
• Poisons - Including drugs and medicines, except samples of poisons and drugs, medicines in prescription quantities which are packed and posted in prescribed manner.
• Radioactive Material
• Oxidising Material - Bleaching powders, disinfectants, organic peroxides (hair or textile dyes), fibreglass repair kits, substances which yield oxygen readily.
• Compressed Gas - Compressed Gas Flammable & non-Flammable Aerosol products, butane lighters, fire extinguishers, cigarette lighters, compressed or carbon dioxide gases.
• Materials which have anaesthetic, noxious, toxic or other characteristics which cause extreme discomfort or annoyance if leaked - mercury, batteries, quick time.

DANGEROUS GOODS MUST BE DECLARED AND UPLIFTED AS FREIGHT

Items which may be posted if packed correctly: Biological specimens, bacteriological and pathological specimens, perishable biological substances, liquids, bees, leeches, and harmless entomological specimens, pastes, powders and substances in tablet form, sharp-edged or pointed items.